Premier Facilities Management, Work Order, & Equipment Maintenance Software

Industries Served Facilities & Property Management Hotels, Resorts & Casinos School Districts & Universities Retirement/Community Homes Municipal Govt./Public Works Home Owners Associations Oil, Gas, Mining Solutions Parks & Recreation Hospitals Plant Operations Arenas & Stadiums Churches

Coherent HelpDesk

Coherent HelpDesk™ empowers help desk staff to effectively manage trouble ticket requests with an easy to use, proven solution. HelpDesk resolves scheduling conflicts and assists managers with assigning the proper technician for specific job requirements.

An integrated knowledgebase allows for easy lookup of solutions for previously solved problems.

Coherent was designed to enable maintenance managers, engineers, and technicians to:

	• Organize, Plan, & Track Daily Tasks
	• Optimize Use of People & Equipment
	• Manage Work from Start to Finish
	• Quickly Find Pertinent Information
	• Be Easy to Use & Deploy

High Level Management Tools

Coherent provides several high level features to enable managers to quickly stay on top of key performance metrics.

Dashboard & Reminders - The Coherent Executive Dashboard enables managers and administrators to maintain a global overview of key maintenance tasks & activities.

Key functionality:

• Immediate visibility into key performance metrics	• Track future prev. maintenance work
• Central location to track work maintenance	• Track historical performance
• Drill down to reports for additional information	• Utilize site, category, technician filters

Work (Process) Flow Management - Coherent provides comprehensive work order process flow management. End users can submit work order requests using several methods:

	• MS Outlook email
	• Web based form
	• Windows desktop form

Once work orders are submitted, appropriate managers can approve (or reject) work orders for their area (department) and then assign (route) work orders to proper vendor/technicians. Technicians are immediately notified of newly assigned work orders.

The Coherent Work Order Maintenance System enables organizations to effectively manage the entire process of work order request management, technician dispatching, vendor management, and client notification. Coherent provides ease of use with a feature rich functionality to produce a superior capable solution including:

Work Order Scheduling	Asset Tracking
Work Order Management	Purchase Order Management
Technician Scheduling & Dispatching	Parts Inventory Management
Track Maintenance & Labor Cost	Dashboard & Reminders
Repair History	Best Practices Knowledge base
Report Drill down capability	Customizable Forms

Easy To Use

Coherent has an easy to use interface. Technicians with little computer experience use Coherent to track their daily work order & equipment maintenance efforts with just a few clicks. Queries can be saved for easy retrieval.

Easy To Develop Equipment Maintenance Plans

Developing an equipment maintenance plan can be an exhaustive process. Coherent contains a comprehensive Preventive Maintenance Task Library to assist with this process. This library contains common preventive maintenance tasks developed by top maintenance engineers in various industries. Maintenance engineers can pick and choose which tasks and instructions to use for their specific environment. In addition, Coherent has multiple ways to develop reoccurring equipment maintenance work orders.

Calendars to Manage Future Events

Coherent has daily, weekly, monthly, and yearly calendars of existing and future equipment maintenance tasks. Calendars can be filtered to view work order for specific types of equipment (i.e. I want to see all of my future plumbing needs for building x over the next 6 months).

Whether you manage simple or complex processes, Coherent will enable your organization to keep track of a range of issues. Coherent can be customized to fit your specific business requirements to increase organization and departmental productivity.

Coherent can be used in various work environments including:

• Facilities	• CMMS
• Help desk	• Housekeeping
• Work Order Management	• Visitor Management
• Call Center	• Vendor & Contractor Management

Flexible Deployment Options

Coherent is comprised of several specialized modules that can be used individually or combined for a customized automated Facilities Management Solution.

Coherent enables you to select deployment options that best fit your unique business environment. Coherent can be deployed using several options:

Windows Desktop

Coherent runs on any MS Windows based computer. All desktop tools are support LAN/WAN based multiple users.

Web Browser

WebTrak is a flexible, web based solution that provides work order processing, resource scheduling, equipment preventative maintenance, and asset tracking services thru a standard web browser interface. WebTrak can be used side by side with Coherent desktop solutions to provide a powerful, comprehensive solution for organizations of all sizes. WebTrak provides all of the benefits provided in the Coherent desktop solutions via web browser interface. WebTrak can be installed on your server or hosted at our secure facility (SAAS).

Both Desktop & Web

WebTrak can be used side by side with Coherent Desktop solutions to provide a powerful, comprehensive solution for organizations of all sizes. In many cases, end users/tenants use WebTrak to submit work order requests via the web. Technicians and vendors also use WebTrak to view work assigned to them and review future assignments using the WebTrak calendar features.

Personal Demo Test drive Coherent and find out why facilities executives throughout the world choose Coherent over more costly solutions. Sign Up Now! Training & Support Coherent is backed by expert support. We offer several types of training options to meet your needs. Read More Product Information To learn more about how Coherent can help your organization Achieve Operational Excellence, please contact us. Contact us Customer Reviews "Coherent's easy to use software allows our maintenance engineers to easily track work order & preventive maintenance tasks." Liz, USA "I have found Coherent to be an integral part of our daily operations. With a few clicks I know what is going on in my facility in real time." Steve, USA "You guys continue to make a great product even better every year. Thanks for listening to our feedback." Presley, USA

Dashboard View key metrics at a glance with drill down capabilities.	Calendars View Daily, Weekly, Monthly, and Yearly calendars of present and future events.
Reminders Setup reminders for various events including work orders, equipment warranty expirations, parts reorders, etc.	Email Notifications Send emails for requester, administrator, and technician notification.
Project Management Manage projects tasks, costs, budgets directly linked to work orders.	Call Escalation Manage Service Level Agreements by establishing call escalation rules including email distribution lists.
Recurring Issues Setup reoccurring work orders for routine tasks to occur daily, weekly, monthly, etc.	Predefined Service Categories Establish single categories or multi-level service classifications for simple and detailed searching and reporting.
Purchase Orders Easy to use purchase order administration with work order integration.	Parts & Materials Track spare parts, suppliers, attached parts to work orders.
Checklists create reusable check lists for equipment maintenance tasks.	Powerful Searches & Queries perform powerful searches filtering by organization, department, building, room, location, dates, key words,etc.
User Access Rights Setup group and user access rights to program modules, forms, etc.	Track Costs Track various work related costs for easy reporting.