Success in the hospitality industry is based on providing superior customer service. The smallest detail can influence the customer's enjoyment experience.

 

Coherent enables a high degree of coordination of work between housekeeping, food services, grounds, and maintenance staff. Superior customer service is maintained within a clean and efficient work environment.

 

Coherent was designed to enable maintenance managers, engineers, and technicians to:

 

	•   Organize, Plan, & Track Daily Tasks
	•   Optimize Use of People & Equipment
	•   Manage Work from Start to Finish
	•   Quickly Find Pertinent Information
	•   Be Easy to Use & Deploy

Coherent enables facilities groups to better track and manage the entire process of work order management for single and multi site environments. In addition, our Equipment Preventive Maintenance and Asset Tracking modules allow organizations to effectively and proactively maintain investment in equipment by scheduling and tracking routine and complex maintenance tasks.

 

Inspections	Automated Safety Inspections are an integral part of providing quality customer satisfaction. Coherent ensures inspections are performed as scheduled and has procedures to incorporate customer satisfaction surveys.   The Coherent Alerts & Reminders technology can send both email and SMS messages to technician mobile phones to enable real time customer service response as situations occur.
Operational CheckLists	Detailed checklists are crucial for maintaining service levels for all departments and areas of the property. Coherent automatically creates checklist at scheduled intervals to enable consistent operational performance.   Employees can use personal digital assistants (PDA's) to access information in real time.

 

Routine Maintenance

 

Routine maintenance procedures can be established for various equipment and facilities including:

 

The Coherent Work Order Maintenance System enables organizations to effectively manage the entire process of work order request management, technician dispatching, vendor management, and client notification. Coherent provides ease of use with a feature rich functionality to produce a superior capable solution including:

Work Order Scheduling	Asset Tracking
Work Order Management	Purchase Order Management
Technician Scheduling & Dispatching	Parts Inventory Management
Track Maintenance & Labor Cost	Dashboard & Reminders
Repair History	Best Practices Knowledge base
Report Drill down capability	Customizable Forms

 

Easy To Use

 

Coherent has an easy to use interface. Technicians with little computer experience use Coherent to track their daily work order & equipment maintenance efforts with just a few clicks. Queries can be saved for easy retrieval.

 

 

 

Easy To Develop Equipment Maintenance Plans

 

Developing an equipment maintenance plan can be an exhaustive process. Coherent contains a comprehensive Preventive Maintenance Task Library to assist with this process. This library contains common preventive maintenance tasks developed by top maintenance engineers in various industries. Maintenance engineers can pick and choose which tasks and instructions to use for their specific environment. In addition, Coherent has multiple ways to develop reoccurring equipment maintenance work orders.

 

 

Calendars to Manage Future Events

 

Coherent has daily, weekly, monthly, and yearly calendars of existing and future equipment maintenance tasks. Calendars can be filtered to view work order for specific types of equipment (i.e. I want to see all of my future plumbing needs for building x over the next 6 months).

 

The Coherent Work Order Maintenance System enables organizations to effectively manage the entire process of work order request management, technician dispatching, vendor management, and client notification. Coherent provides ease of use with a feature rich functionality to produce a superior capable solution.

 

 

High Level Management Tools

 

Coherent provides several high level features to enable managers to quickly stay on top of key performance metrics.

 

Dashboard & Reminders - The Coherent Executive Dashboard enables managers and administrators to maintain a global overview of key maintenance tasks & activities.

 

Key functionality:

 

• Immediate visibility into key performance metrics	• Track future prev. maintenance work
• Central location to track work maintenance	• Track historical performance
• Drill down to reports for additional information	• Utilize site, category, technician filters

 

 

Work (Process) Flow Management - Coherent provides comprehensive work order process flow management. End users can submit work order requests using several methods:

 

	•  MS Outlook email
	•  Web based form
	•  Windows desktop form

 

Once work orders are submitted, appropriate managers can approve (or reject) work orders for their area (department) and then assign (route) work orders to proper vendor/technicians. Technicians are immediately notified of newly assigned work orders.