| Coherent™ CallTrak is a
PC based help management solutions for organizations of all sizes.
Two key features that separate CallTrak from other helpdesk software
are an integrated vendor servicing implementation and a unique
4 level call service classification. Organize certain vendors and/or
internal personnel to handle specific type of issues. Calls are
automatically issued (via fax, email, pager alert) to the resource
target for specific issues. An integrated knowledgebase allows
for easy lookup of solutions for previously solved problems. |
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intelligent call routing |
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table driven lookups |
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multi level classifications |
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multiple follow-ups |
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email notifications |
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user definable fields |
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multiple databases |
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bill by project's & cost centers |
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auto creation of work orders based on business rules |
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service level agreements with call prioritization & escalation |
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searchable knowledgebase |
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national, regional, & local vendor servicing |
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maintain complete call track history |
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user based search queries |
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user password
& access level security |
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flexible queries & custom reports |
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Using Coherent we have a uniform method of managing all of our work order, equipment maintenance, and asset tracking efforts.
Michael J.Canarozzi
Facility Manager
Alvin Ailey Dance Foundation |
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