Coherent
WebTrak
is
a flexible, web based solution that provides work
order and trouble ticketing processing thru a standard
web browser interface. WebTrak can be used side by
side with Coherent desktop solutions to provide a
powerful, comprehensive solution for organizations
of all sizes. WebTrak provides all of the benefits
provided in the Coherent desktop solutions via web
browser interface.
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Benefits
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Internal
employees and/or tenants can enter & track work
order requests, view and schedule room reservations,
request room setup configurations, order food services,
and much more. All end user feature access is controlled
by easy to use end user administration system.
| Work
Process Flow Management |
CallTrak
Coherent provides comprehensive work
order process flow management to
manage work from start to finish. The Coherent
Notification Alert System
uses email and sms to:
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1)
Inform managers when work order requests have
been received
by email
or web.
2)
Notifiy end users when work orders are approved.
3) Send
notification to technicians/vendors of newly
assigned work.
4) Send
notification to end users when work orders are
completed and closed.
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| Service
Level Agreements |
For
service organizations required to maintain
Service Level Agreements,
the Notification
Alert System also
sends managers continuous notifications when
work order are not completed by a fixed deadline,
or, when calls are not closed "X"
minutes from the time the call was received.
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Features
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The
Coherent WebTrak
System enables organizations to effectively
manage their helpdesk trouble ticketing system. Benefits
include:
Call Prioritization & Escalation |
Web based Work order Requests |
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Service Level Agreements (SLA) |
Searchable knowledgebase |
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Complete call track history |
User work order tracking |
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Custom queries & reports |
Email Notifications |
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Dashboard & Reminders |
Numerous Built
In reports |
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Personal
Demo |
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Online Demo. |
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Test drive Coherent and
find out why facilities executives throughout the world
choose Coherent
over more costly solutions.
Sign
Up> |
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Training
& Support |
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Training. |
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Coherent
is backed by expert support. We offer several types of
training options to meet your needs.
Read
More> |
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Product
Information |
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Contact Sales. |
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To learn more about how
Coherent
can help your organization Achieve
Operational Excellence, please contact us.
Contact
Us> |
"Coherent has enabled our entire
staff to become more productive."
Leslie, USA
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