SUPPORT & TRAINING

info@synergyinfosys.com
http://www.synergyinfosys.com

We provide a range of solutions including:

 

Standard Support

Our standard support package includes telephone support. We believe the best way to support our solutions is talking with our support staff in real time. Live Chat and Remote Control functionality (where required) is also provided. Our response time is up to 24 hours during the normal business week.

 

Programming and Integration

While Coherent is an extremely flexible solution, customer unique business requirements often necessitate the need to customize the application. After working with client technical liaison to prepare the scope of work, our development team performs the necessary customizations, tests and deploys the solution. The project is not considered complete until we receive a signoff from the client.

 

Online Web based Training

In today's business environment, facilities executives are tasked with doing more with less resources. Oftentimes, it is very difficult to gather the entire team together for group training. Consequently, we provide both group and one on one web based training sessions. These training sessions are conducted in increments of two hours and can be performed at the leisure of the client.

 

Onsite Training

An experienced Coherent technical support staff will visit your site to provide training to your team. Full day training includes group and one one one sessions.


Technical Support:

support@synergyinfosys.com

Hours 7:00am 7:00pm EST.

All email into our technical support team requires current support contract.