484-461-9058
Standard Support
Our standard support package includes telephone support. We believe the best way to support our solutions is talking directly with our technical support staff in real time. Live Chat and Remote Control functionality (where required) is also provided. Our standard response time is up to 4 hours during the normal business week.
Programming and Integration
While Coherent is an extremely flexible solution, customer unique business requirements often necessitate the need to create customized solutions. After working with client technical liaison to prepare the scope of work, our development team performs the necessary customizations, tests and deploys the solution. The project is not considered complete until we receive a signoff from the client.
Online Web based Training
In
today's business environment, facilities executives are tasked
with doing more with less resources. Oftentimes, it is very difficult
to gather the entire team together for group training. Consequently,
we provide both group and one on one web based training
sessions. These training sessions are conducted in increments
of two hours and can be performed at the leisure of the client.
Onsite
Training
An
experienced Coherent technical support staff will visit your site
to provide training to your team. Full day training includes group
and one one one sessions. Technical Support:
support@synergyinfosys.com
Hours 7:00am 7:00pm EST.
All email into our technical support team requires current
support contract.
From the beginning, Coherent was built by listening to the needs of our customers. Customer feedback has and continues to play an important role in the design and fine tuning of our solutions. Our experience working with facilities & maintenance executives in various industries enables us to provide you with industry standard "best practices" and solutions for your environment. Learn about all the capabilities Coherent has to offer to drive superior performance, real-time analysis and deep visibility into the factors that affect maintenance efforts for all aspects of your maintenance plan including revenue, expenses, personnel and capital assets.
